Question 1

How do I place an order with Cash on Delivery (COD) across Bangladesh?

Accepted Answer

Ordering on Triple is seamless and takes less than 60 seconds. Simply select your desired stitched 3-piece, luxury pret, or unstitched ensemble, select your size, and proceed to checkout. Enter your delivery address anywhere across all 64 districts of Bangladesh and select "Cash on Delivery". No advance payment or account creation is required for standard deliveries.

Question 2

What payment methods are supported on Triple Bangladesh?

Accepted Answer

We support full Cash on Delivery (COD) nationwide, alongside instant digital payments via bKash, Nagad, Rocket, Upay, and major credit/debit cards (Visa, Mastercard, American Express) through our 256-bit encrypted gateway. You may choose whatever method is most convenient for you at checkout.

Question 3

How do I know my order has been confirmed?

Accepted Answer

Immediately after placing your order, an on-screen confirmation with your unique Order ID (e.g., TRP-2610-XXXX) will appear. You will also receive an instant SMS notification on your mobile number and an automated tax-compliant invoice sent to your email address via our enterprise dispatch engine.

Question 4

Can I inspect my parcel at doorstep before paying the courier?

Accepted Answer

Yes. Triple operates with a customer-first policy. Under Cash on Delivery, you may verify the exterior parcel packaging and ensure your product tags and invoice match your ordered item in the presence of our delivery courier (Pathao or Steadfast) before completing payment.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

You can modify your delivery address, change sizes, or cancel your order anytime before it leaves our Bashundhara R/A fulfillment atelier (typically within 4 hours of order placement). Simply message our WhatsApp concierge at +880 1886-628511 or call customer care with your Order ID.

Question 6

What are the delivery timelines inside Dhaka metropolitan area?

Accepted Answer

For addresses inside Dhaka (including Gulshan, Banani, Dhanmondi, Uttara, Mirpur, Mohammadpur, Bashundhara R/A, and Motijheel), delivery is completed within 24 to 48 hours via express courier. Express same-day delivery is also available for urgent festive dawats upon concierge request.

Question 7

What are the delivery timelines outside Dhaka across other 63 districts?

Accepted Answer

For all regional metropolitan cities (Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh, Comilla) and district upazilas, parcels arrive within 48 to 72 hours via our priority air and road courier network.

Question 8

What are the courier shipping charges?

Accepted Answer

Inside Dhaka metropolitan area, delivery is BDT 80. For all districts and upazilas outside Dhaka nationwide, delivery is BDT 150. Free shipping is automatically applied on any order totaling BDT 5,000 or more.

Question 9

Which courier services does Triple partner with?

Accepted Answer

We partner with Bangladesh’s leading logistics providers: Pathao Courier and Steadfast Courier. Every parcel is packed inside tamper-evident, water-resistant luxury packaging and tracked with an insured tracking consignment code.

Question 10

How can I track my order status in real time?

Accepted Answer

Once your order is dispatched from our atelier, you will receive an SMS containing your live consignment tracking ID. You can also visit https://triple.com.bd/track-order at any time, enter your Order Number or phone number, and view step-by-step courier progress.

Question 11

What should I do if my delivery is delayed due to weather or national holidays?

Accepted Answer

While over 98% of our orders arrive on or ahead of schedule, occasional monsoon weather or Eid rush periods can create minor transit delays. In such cases, our Dhaka customer care team proactively monitors every transit consignment and will keep you informed via SMS and telephone.

Question 12

How do Triple clothing sizes compare to standard Bangladeshi measurements?

Accepted Answer

Triple designs garments according to standard South Asian ready-to-wear proportions: Small (Bust 36"), Medium (Bust 38"-40"), Large (Bust 42"), XL (Bust 44"), and XXL (Bust 46"). Each garment includes 2.5 to 3 inches of bust ease for breathable comfort in tropical climates. Detailed measurements are available on our official Size Guide at https://triple.com.bd/size-guide.

Question 13

Do Triple stitched 3-pieces come with inner tailoring margins for alteration?

Accepted Answer

Yes, absolutely. Every stitched suit, kurti, and kameez at Triple is tailored with generous 1.5 to 2.0-inch inner seam allowances on both side seams. If you prefer to alter your bust, waist, or sleeve fit down the road, any neighborhood tailor or our atelier team can adjust it effortlessly without affecting the embroidery.

Question 14

What bottom silhouettes are included with stitched 3-piece sets?

Accepted Answer

Depending on the collection, our 3-piece ensembles include tailored straight-cut cigarette pants, flared palazzo trousers, or traditional tulip shalwars. All bottoms feature comfortable elasticated back waistbands with flat front waistbands and functional pockets.

Question 15

How should I measure myself accurately at home before ordering?

Accepted Answer

Use a flexible measuring tape. Measure your bust around the fullest part of your chest, your natural waist (narrowest point above your navel), and your hips around the widest point. Compare your snug body measurements with our size chart; if you are between two sizes, we recommend selecting the larger size for an elegant fluid drape.

Question 16

Does Triple offer custom stitching or bespoke tailoring for unstitched suits?

Accepted Answer

Yes. For our fine unstitched lawn, organza, and velvet collections, we offer premium custom tailoring through the Triple Atelier. You can choose your preferred neckline, sleeve length, kameez length, and trouser cut. Simply select "Custom Tailoring" or contact our concierge upon ordering.

Question 17

Can I order matching mother-daughter or family festive sets?

Accepted Answer

Yes! Many of our signature Eid and Wedding collections feature coordinated color palettes across our Women’s Luxury Pret and Kids’ lines. Contact our concierge to arrange curated family sets.

Question 18

What pure textiles and fabrics does Triple use in its collections?

Accepted Answer

We curate premium natural and high-grade textiles: 100% Combed Swiss Lawn for breathable summer luxury, Handloom Pure Raw Silk, Regal Katan Silk, Weightless Crinkle Chiffon, Indian Cherry crepe, and Pure Organza. We never compromise with cheap polyester blends.

Question 19

How should I wash and care for hand-embroidered and sequence outfits?

Accepted Answer

For garments embellished with metallic zari, zardozi needlework, beads, or sequence work, professional dry cleaning is strongly recommended to preserve luster. For daily-wear Swiss Lawn sets, hand wash gently in cold water with mild detergent, avoid wringing or twisting, and dry in shade. Always press on reverse under low to medium heat.

Question 20

Are Triple fabrics pre-shrunk and color-fast?

Accepted Answer

Yes. All cotton lawns and silk weaves undergo yarn dye testing and pre-shrink washing before precision cutting and stitching. The colors will not fade, bleed, or shrink when cared for according to the garment care label.

Question 21

How does Triple authenticate genuine Pakistani lawn and luxury weaves?

Accepted Answer

We maintain direct relationships with master weavers and authorized mills in Karachi, Lahore, and subcontinental textile centers. Every piece is verified for yarn count, resham embroidery density, and digital print sharpness before being inducted into our Dhaka atelier.

Question 22

What should I do if a delicate dupatta fringe or thread catches accidentally?

Accepted Answer

Avoid pulling loose threads. Gently ease the thread back into the weave using a blunt tapestry needle, or send it to our Dhaka atelier under our Complimentary Craft Care service for professional repair.

Question 23

What is Triple’s 7-Day Hassle-Free Exchange Policy?

Accepted Answer

If your ordered size does not fit or you wish to swap for another color or design, you may request an exchange within 7 calendar days of receiving your package. Items must be unworn, unwashed, with all original brand tags attached and inside original packaging.

Question 24

How do I initiate a size exchange from outside Dhaka?

Accepted Answer

Simply send a message to our WhatsApp Concierge at +880 1886-628511 with your Order ID and preferred replacement size. We will arrange a doorstep exchange via courier: the delivery executive will hand you the replacement outfit while collecting the returned item at the same time.

Question 25

What is Triple’s policy on damaged or defective items?

Accepted Answer

Every garment undergoes three strict quality inspection stages before dispatch. However, in the rare event that an item arrives with a transit defect or stitching irregularity, notify us within 48 hours of delivery. We will immediately replace the garment or issue a 100% full refund including all delivery charges.

Question 26

Where is the Triple Bangladesh showroom and atelier studio located?

Accepted Answer

Our flagship design studio and fulfillment atelier is situated in Bashundhara Residential Area, Dhaka, Bangladesh. Clients are welcome to schedule private styling consultations, bridal viewings, and bespoke fittings by appointment.

Question 27

How do I contact personal stylists or customer service directly?

Accepted Answer

You can reach our dedicated team via WhatsApp Concierge at +880 1886-628511, by email at support@triple.com.bd, or via live chat on our website. Our team is available 7 days a week from 10:00 AM to 10:00 PM BST.

Frequently Asked Questions