Terms & Conditions

Welcome to Triple — Silent Luxury.

These Terms & Conditions govern your access to and use of the Triple website, customer accounts, products, collections, orders, payments, delivery services, returns, refunds and customer communication facilities.

By browsing our website, creating an account or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these terms, please discontinue using the website and its purchasing services.

Triple is a fashion retail brand operating through https://triple.com.bd.

Our collections may include fashion products for women, men and children, traditional clothing, contemporary styles, imported collections, locally sourced designs, embroidered outfits, gift sets and other fashion-related products.

The registered legal name, business registration details and registered office of the operating entity will be disclosed once verified. The registered operating business name is Triple Bangladesh.

The brand name Triple — Silent Luxury does not itself constitute a statement of the legal identity of the operating entity.

Customers placing orders must have the legal capacity to enter into a purchase transaction under applicable law.

Customers must provide accurate and complete information when registering, ordering or communicating with Triple.

Where a customer is under the age of legal capacity, a parent or legal guardian must supervise and authorize the purchase.

Customers may register using their name, email address and password. Optional account information may include a telephone number, WhatsApp number and profile photograph.

Customers are responsible for providing accurate registration information, maintaining password confidentiality, protecting their account credentials, keeping contact information updated, reporting suspected unauthorized account access, and not sharing accounts with unauthorized individuals.

Triple may restrict or suspend an account where there is reasonable evidence of fraud, abuse, security risks or violations of these Terms.

We make reasonable efforts to display accurate product descriptions, photographs, sizes, measurements, materials, prices and availability.

Actual product appearance may vary slightly due to photography, lighting, screen calibration, fabric characteristics, embroidery and production variations.

Customers should review product descriptions, measurements and size guides before placing an order.

All products are subject to stock availability.

Adding a product to a shopping cart does not necessarily reserve the product.

If a product becomes unavailable after an order is submitted, Triple may contact the customer to discuss cancellation, an alternative product or an applicable refund.

Prices are displayed in Bangladeshi Taka (৳ / BDT) or the currency specified on the checkout page.

Triple may update prices, discounts and promotional offers from time to time.

A price change does not automatically change an already confirmed order, except where a genuine pricing or technical error requires correction and the customer is appropriately informed.

Submitting an order constitutes a purchase request.

Triple may verify product availability, customer contact details, delivery address, payment status and other information necessary to fulfil the order.

An order acknowledgement confirms receipt of the order request. It does not necessarily confirm payment or dispatch unless expressly stated.

Available payment methods will be displayed at checkout. Depending on actual availability, these may include Cash on Delivery (COD), supported card payments, and mobile financial services (bKash, Nagad).

Customers must complete payments through authorized payment channels.

Triple will never request a card PIN, CVV, banking password or mobile financial service PIN through customer support.

Delivery is arranged through available courier and logistics partners across Bangladesh.

Estimated delivery times are indicative and may vary according to location, weather, holidays, courier capacity and operational conditions.

Further details are available in the Shipping & Delivery Policy.

Customers should inspect delivered products immediately, preferably while the delivery rider is present.

Visible issues should be reported immediately.

Claims involving wrong products, verified fulfilment errors or qualifying damage are subject to the Return, Refund & Exchange Policy and applicable law.

Customers may request cancellation before an order reaches a stage where preparation, packaging or courier handover makes cancellation impractical.

Triple may communicate through email, telephone, SMS, website notifications and other contact channels provided by customers.

Providing a WhatsApp number is optional and does not automatically constitute consent to promotional WhatsApp messages.

Customers must not attempt unauthorized access, introduce malware, interfere with payment functionality, abuse automated tools, submit fraudulent orders, or copy protected content.

Triple may rely on third-party payment providers, courier services, hosting providers, email services, and analytics partners.

Triple's original brand materials, website design, photographs, written content, graphics and protected materials belong to Triple Bangladesh or their respective rights holders.

These Terms are intended to operate in accordance with the applicable laws of Bangladesh. Disputes will be addressed through competent courts or authorities in Dhaka, Bangladesh.