Return, Refund & Exchange Policy
Guidelines on package inspection upon delivery, return eligibility, wrong items, exchanges, and refund procedures.
3.1Our Policy & Mandatory Delivery Inspection
Customers should inspect delivered products immediately, preferably while the delivery rider is present.
Check product identity, quantity, size/variant, visible condition, and packaging condition.
If a visible issue is found, inform the delivery rider immediately and contact Triple before the rider leaves.
3.2Eligible Issues for Exchange or Return
Claims are considered when: customer receives a different product from confirmed order, verified delivery or transit damage occurs, Triple supplies an incorrect size, or an item is missing.
Customer-selected personal size errors do not automatically qualify for free exchange or refund, though discretionary exceptions may be considered.
3.3Condition of Returned Products
Returned items must be unused, unwashed, unaltered, free from customer-caused damage, and accompanied by original tags and luxury packaging.
3.4Refund Processing
Approved refunds are returned via the original payment method (or lawful agreed alternative).
Actual settlement timing depends on the financial provider or bank.
Official Communication & Verification Notice
To protect our customers from phishing and unauthorized third parties, all formal notices and queries must proceed through our verified channels below.
Verified Social Channels
Note: Direct messages on social channels do not constitute formal legal service. Formal legal submissions must be dispatched to [email protected].